You will be contacted twice before delivery. The first confirmation will be provided when the merchandise has been received by our distribution center. A delivery time will be scheduled on or before the promised delivery date. Or, as otherwise agreed to, in writing, by the purchaser and Home Furnishings, a revised firm delivery date. The second notification shall occur 24 hours prior to your scheduled delivery date. At that time, your delivery date will be confirmed and you will be given a four (4) hour anticipated delivery time range between the hours from 8:00 am to 7:00 pm, Tuesday through Saturday. Please note that as our delivery teams do their absolute best to adhere to the estimated time ranges, unforeseen delays may occur and we ask you remain available throughout the day of scheduled delivery.
What should you expect during delivery?
Our deliverymen will assemble the merchandise, install drawer and door handles, shelves and bookcases. Adjustable shelves will not be installed thereby permitting the purchaser to place them at desired levels and locations. The purchaser is responsible for clearing a path to the desired location for installation and set-up of the merchandise. The deliverymen are not permitted to remove and dispose of old furniture, but may move these pieces to another location on the same floor. Due to insurance limitations, deliverymen are not permitted to move or handle stereos, televisions, telephone or electronic devices, nor can they install mirrors, paintings, or other items that require fastening into walls or floors. Delicate items such as antiques, glassware, ceramics, figurines, area rugs, etc. shall be secured and removed by the purchaser from the designated delivery area, prior to delivery. If the deliverymen determine that an attempt to deliver any piece of merchandise may cause damage to the furniture or to the delivery location and/or any item in it, they may request that the purchaser acknowledge and execute a damage waiver.
How do I track my delivery?
If you have not yet been scheduled and you want to check on the status of your order, please contact 732-650-1970 during the hours of 8;30 am to 4:30 pm. If you have been scheduled and you would like to check on the status of your delivery, our trucks are equipped with systems that will allow our delivery and store personnel to determine their location. Please call our delivery center at 732-650-1970 during the hours of 8:30 am to 4:30 pm, and for off hours, please contact the store where you purchased your furniture.
Would you hold my order?
We will hold an order for 60 days with a 50% deposit. After 60 days, the order must be paid in full and scheduled for delivery.
Can I request a delivery timeframe?
Unfortunately, we do not allow specific timeframe requests for deliveries. This is due to the geographic routing of our trucks. However, you will be contacted 24 hours prior to the day of your delivery to be given an estimated timeframe.
Many of our smaller accessories and soft goods can be shipped via UPS directly to your home or business anywhere in the continental US.
Does someone need to be home to accept my delivery?
Yes. The person accepting your delivery must also be 18 years of age. UPS deliveries; however, do not require a signature unless you request a signature upon purchase of your merchandise.
What if I have an issue during or after my delivery?
Please contact our customer care either via telephone at 732-650-1970 during normal business hours, or via email at email@example.com. Contact your store that you purchased your merchandise from if you cannot reach our customer care department.
What happens if my merchandise does not fit upon delivery?
The purchaser if solely responsible for carefully measuring and ensuring that all merchandise will fit through doorways, hallways, corridors, lobbies, delivery elevators, etc., prior to placing an executing an order. Likewise, the purchaser is responsible for paying any fees associated with reserving any delivery elevator, lobby, etc. If pets are maintained at the delivery location, the purchaser is responsible for restraining the pets prior and during delivery.
Can I pick up my merchandise at my local store?
If the customer elects to carry items from any of our store locations, including our warehouse, the purchaser will be required to present a driver's license and/or International Passport for proof of identification and a photocopy of the purchaser's license and/or International Passport will be retained by Home Furnishings. Purchasers shall be prohibited from picking up any merchandise weighing in excess of fifty (50lbs) pounds from any of our locations. If any merchandise weights in excess of this amount, the purchaser shall be required to pick-up the merchandise at our warehouse located at 61 Executive Avenue, Edison, New Jersey. The consumer will be requested to inspect and acknowledge the condition of the item carried from the store and/or warehouse. The purchaser is solely responsible for loading and securing any heavy items into a designated delivery vehicle. Risk of loss of carried items passes to the purchaser upon inspection and acknowledgement of the condition of the item. If a purchaser elects to pick up merchandise from our warehouse, the same limitations apply to loading and securing merchandise from this facility, as well as the risk of loss. Warehousemen at this facility are available to load heavy items, but will not be responsible for securing any merchandise in the delivery vehicle designated by the purchaser.